Insurance Claims Made Easy

Enjoy a streamlined claims process, designed for your convenience and ease.

claims

Aviation Insurance claims

Trusting in old fashioned service with professional, comprehensive and affordable cover, we work to establish solid relationships with our policyholders, insurance companies, our employees and the community we live and conduct our business in.

We provide a simpler process and provide assistance when you need it.

1 - Notification

The Incident Occurs

Make sure everyone is safe and arrange for medical care if needed.

Take the necessary steps to protect the aircraft from further damage. Your insurer will reimburse you for reasonable expenses.

2 - Assessment

Assess The Loss

We’ll discuss the details of the of the damage, loss or injury and review your policy coverage and how then advise you of the next steps.

3 - Lodge

Lodge The Claim

We will lodge the claim with the insurer who will appoint an assessor in most cases.
We then liaise with you providing advice on the next steps in the process and answer any questions in regards to the process.

4 - Manage

Manage The Claims Process

After we lodge the claim, we then regularly liaise with the insurers to ensure the claim progresses. We will provide you with updates and assist with any specific requests. We then liaise with loss adjusters on your behalf to ensure efficient and effective outcomes.

5 - Settlement

Negotiate Settlement

We’ll review your policy terms and conditions and ensure you receive everything you are entitled to under the policy and answer any questions or concerns you may have.

6 - Finalise

Finalise the Claim

We’ll finalise the claim when the insurer provides settlement funds then and close our claim file. We will need to ensure that the underwriting information is updated to reflect the claim at the next renewal.